returns & exchanges
Cancellation and Refund Requests
You may cancel your subscription before the next billing cycle to avoid being charged for the upcoming month’s subscription box. Refund requests for subscription boxes that have already been billed and shipped are not available.
Damaged or Defective Items
If you receive a damaged or defective item in your subscription box, please contact us at hello@twelvemonthsofsunshine.com.au within 3 days of receiving your order. We will assess the issue and provide a suitable solution, which may include a replacement item or a refund.
Non-Delivery
In the event that your subscription box does not arrive within the estimated delivery time frame, please contact us at hello@twelvemonthsofsunshine.com.au. We will investigate the situation and take appropriate steps to resolve the issue, which may include reshipment or refund.
Refunds Processing
Refunds for eligible cases will be processed within 5 business days after approval. The refund will be issued using the original payment method used for the subscription.
Change of Mind
Refunds for change-of-mind requests are not available for subscription boxes that have already been shipped. If you wish to cancel future subscriptions, please ensure to do so before the next billing cycle to avoid further charges.
Contact Us
For refund requests or inquiries, please reach out to our customer support team at hello@twelvemonthsofsunshine.com.au. Please provide your order number and relevant details when contacting us.
